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Please use this identifier to cite or link to this item: http://nbn-resolving.de/urn:nbn:de:hebis:34-2007012216729

Titel: Quality Governance based on Enterprise Engineering Method and Six Sigma Approach
Autor(en): Jochem, Roland
Schlagworte (SWD): QualitätsmanagementUnternehmensplanung
Klassifikation (DDC): 330 - Wirtschaft (Economics)650 - Management (Management and auxiliary services)
Issue Date: 22-Jan-2007
Zusammenfassung: Enterprise Modeling (EM) is currently in operation either as a technique to represent and understand the structure and behavior of the enterprise, or as a technique to analyze business processes, and in many cases as support technique for business process reengineering. However, EM architectures and methods for Enterprise Engineering can also used to support new management techniques like SIX SIGMA, because these new techniques need a clear, transparent and integrated definition and description of the business activities of the enterprise to be able to build up, optimize and operate an successful enterprise. The main goal of SIX SIGMA is to optimize the performance of processes. A still open question is: "What are the adequate Quality criteria and methods to ensure such performance? What must we do to get Quality governance?" This paper describes a method including an Enterprise Engineering method and SIX SIGMA strategy to reach Quality Governance
URI: urn:nbn:de:hebis:34-2007012216729
Bemerkungen: Proceedings of the 11th ICIT Conference, 10.-12. April 2006, Hongkong
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