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Please use this identifier to cite or link to this item: http://nbn-resolving.de/urn:nbn:de:hebis:34-2008021920384

Title: Organizational excellence through quality governance
Authors: Jochem, Roland
???metadata.dc.subject.swd???: QualitätsmanagementUnternehmensplanung
???metadata.dc.subject.ddc???: 500 - Naturwissenschaften (Natural sciences and mathematics)650 - Management (Management and auxiliary services)
Issue Date: 19-Feb-2008
Abstract: This paper provides an overview of an Enterprise Engineering method called IEM (Integrated Enterprise Modeling) and it describes the usage of SIX SIGMA approach for performance measurement of an enterprise. Based on these two instruments a methodology including procedure and tools is developed, which allows enterprises to define their adequate quality criteria for performance, to measure performance and quality and to derive reasonable actions to take for optimization. Determination of adequate quality and performance criteria and reasonable measures for the enterprise organization means “Quality Governance”.
URI: urn:nbn:de:hebis:34-2008021920384
???metadata.dc.description.everything???: Proceedings of the 1st ICOMP - Quality Management Practices for Organizational Excellence, 16 - 17 August 2007, Mumbai, India.
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