Purpose – This report provides a comprehensive overview of the needs and wishes of entrepreneurs and contrasts them with the spectrum of services and support offered by start-up centres and chambers of commerce who participated in this study.
Design/methodology/approach – The paper uses a qualitative research approach. In total, we conducted 57 in-depths interviews with entrepreneurs, start-up centres and the chambers of commerce of eight European countries. Data analysis covers pattern matching and case comparison.
Findings – The findings reveal a mismatch of the expected support activities offers and recognition of available offers. This indicates either a lack of awareness by the entrepreneurs or untargeted communication of the advice, consultation and support offered by start-up centres and chambers of commerce. In addition, we outline that the formulated needs and wishes for additional support frequently correspond to already available offers.
Originality/value – This research assesses how start-up centres and chambers of commerce can tailor their services to the needs and expectations of entrepreneurs. In addition, the international comparison broadens the perspective on how the communication and networking between European start-ups, start-up centres and chambers of commerce enhances local entrepreneurial ecosystems.